Privacy Policy

1) Who we are (data controller)

infracraftlab.com (LLC), address: 12 Leontovycha St, Office 5, Kyiv, 01054, Ukraine. Email: contact@infracraftlab.com. Phone: +380 973 869 0442.

Legal representative: Maria Novak, Managing Director.

2) What personal data we collect

• Contact details: name, email address, phone number.
• Request details: trip plan/quote information you submit through forms.
• Transaction/booking-related details provided during form submissions.
• Technical data: IP address, device/browser information, and pages viewed (if collected through analytics/technical means on the site).

3) Purposes and lawful bases for processing

We process personal data for the following purposes:

• To respond to your trip plan/quote requests and provide the requested information.
• To manage communications with you regarding booking-related steps.
• To operate, secure, and improve our website and services.
• To comply with legal obligations.

Where required, we process data on appropriate lawful bases, including contract-related processing, legitimate interests, and/or your consent for activities that require consent.

This section is provided in line with the Law of Ukraine "On Personal Data Protection" № 2297-VI.

4) How we share personal data

We may share personal data with service providers acting on our instructions (for example, hosting or technical support) and with competent authorities when required by law. We do not sell your personal data.

5) Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including to resolve disputes and comply with applicable legal requirements.

6) Cross-border transfers

If personal data is processed outside Ukraine (for example, by technical service providers), we ensure that appropriate safeguards and transparency measures are used in line with the Law of Ukraine "On Personal Data Protection" № 2297-VI.

7) Your rights

You may have the right to access your personal data, request its correction, and seek deletion or restriction of processing in cases provided by law, as well as withdraw consent where processing is based on consent.

For questions about exercising rights, contact us using the details in the Contact section below. This policy is issued in accordance with the Law of Ukraine "On Personal Data Protection" № 2297-VI and relevant consumer protection rules, including the Law of Ukraine "On Consumer Rights Protection" № 1023-XII when applicable to your request/relationship.

8) Consumer dispute / complaint contact (if applicable)

If you have a complaint or dispute related to services provided, please contact us at contact@infracraftlab.com or by phone at +380 973 869 0442. We will consider your message and respond in line with the Law of Ukraine "On Consumer Rights Protection" № 1023-XII.

9) Language

Information about goods/services provided to consumers in Ukraine must be provided in Ukrainian as the state language. If any part of this page is available in languages other than Ukrainian, the mandatory Ukrainian information requirement is satisfied in accordance with the Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language".